A mystery shopper is assigned by companies to visit their sites or interact with their services secretly through Muktashif App 🥷🏼 .
Their main role is to evaluate the customer experience and complete a questionnaire that helps the company improve 📝 .

By acting as a regular customer, the mystery shopper provides objective evaluations that contribute to the continuous improvement and development of the company’s services and aid in making executive and developmental decisions 😎